Shipping Policy – United States

Effective date: October 6, 2026

This Shipping Policy applies to orders placed at https://personalify.com and shipped to addresses in the United States.

1. Where we ship

We ship to addresses in the United States. Orders from this shop are personalized, printed, and shipped within the United States.

2. Shipping costs

Standard shipping: $5.99 per order.

The final shipping cost is shown at checkout before you pay. Because your order ships within the United States, no customs duties or import fees apply.

3. Processing and delivery times

• Changes: You can change your personalization within 60 minutes after placing your order, using the link on your order confirmation page or order status page.
• Production: Every item is made to order. Production usually takes 1–2 business days.
• Delivery: After your order ships, delivery usually takes 2–6 business days, depending on your location.

Business days are Monday to Friday, excluding U.S. federal holidays. Production and delivery times are estimates, not guarantees. Delays caused by carriers, weather, or high seasonal demand are possible.

4. Orders with several items

Items in the same order may be produced in different facilities and arrive in separate packages at no extra shipping cost.

5. Order tracking

Once your order ships, we send you a shipping confirmation email with tracking information where available. You can also see the status of your order on your order status page.

6. Shipping address

Please check your shipping address carefully before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a package is returned because of an incorrect address, contact us and we will help arrange a new shipment. Additional shipping costs may apply.

7. Delayed, lost, or damaged packages

If your order has not arrived within the estimated delivery time, or if it arrives damaged, contact us at info@personalify.com with your order number. For damaged items, please include clear photos of the product and the packaging and contact us within 30 days after delivery. Our Refund Policy explains replacements and refunds.

8. Contact

Questions about shipping can be sent to info@personalify.com.

Werner & Zimmermann GbR
Clara-Schumann-Straße 15
74889 Sinsheim
Germany